ReqForge
Contact
| What | Where | Answered in |
|---|---|---|
| Support: something is broken, or you cannot make it work | support@reqforge.net | One working day |
| Trials: starting one, extending one, more seats on one | trial@reqforge.net | One working day |
| Billing: invoices, VAT, purchase orders, cancellations | billing@reqforge.net | Two working days |
| Security: a vulnerability in ReqForge or this site | security@reqforge.net | Two working days, and please give us 90 to fix it |
| Data protection: your rights over data we hold about you | privacy@reqforge.net | Within one month, as UK GDPR requires |
Who you are dealing with
ReqForge is sold by Adam Wheater trading as ReqForge, a sole trader established in the United Kingdom.
Postal address: 73 Hunderton Road, Hereford HR2 7AP, United Kingdom
No VAT is charged: we are not VAT registered.
There is no phone line. Email gets a written answer from the person who wrote the software, which is usually what the phone call was going to be about anyway.
Reporting a security problem
Email security@reqforge.net with enough detail to reproduce it. You will get an acknowledgement within two working days and an honest assessment after that. We will not threaten you, and we will credit you when it is fixed unless you would rather we did not. Please do not test against other customers' organisations, and please hold off publishing for 90 days.